🏷️ Clearance sale — genuine below-cost prices. Limited stock. No restocking.

Refund and Returns Policy

Last updated: April 2026

Because this is a clearance sale with heavily discounted pricing, our returns policy is straightforward. Please read it before purchasing.

What we accept returns for

We will accept a return and provide a remedy where:

  • The product arrives faulty or damaged
  • The product is not as described in the listing
  • The wrong item was sent

In these cases you are protected under the Australian Consumer Law and we will make it right.

Change of mind

We do not accept change-of-mind returns. These are clearance prices — in many cases below our own cost — and we are not in a position to offer discretionary returns on top of that. Please read product descriptions carefully before purchasing.

How to lodge a return

If you have received a faulty, damaged or incorrect item:

  1. Contact us via the Contact page within 14 days of delivery
  2. Include your order number and a brief description of the issue
  3. Attach a photo if the item is visibly damaged or incorrect

We will respond within 2 business days with instructions.

Return postage

If a return is accepted for a faulty, damaged or incorrect item, we will cover the cost of return postage. We will either provide a prepaid label or reimburse reasonable postage costs.

Do not send items back before contacting us — we need to confirm the return first.

Remedies

Depending on the nature of the issue and stock availability, we will offer one of the following:

  • A replacement item (if stock is available)
  • A full refund to your original payment method

Refunds are processed via Stripe and typically appear within 5–10 business days depending on your bank.

Condition of returned items

Items must be returned in the condition they were received. We reserve the right to decline a refund if an item has been used, damaged after delivery, or returned without prior authorisation.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

For more information visit the ACCC website.

Questions

If you have any questions about a return or refund, please contact us and we will help.